From building management to service partner in the company

Our challenge

In the Facility Management department, the service company within IAV GmbH, almost 110 employees work in very heterogeneous areas at various locations throughout Germany.

Some of them have individual and sometimes unique solutions to problems.

The aim of the first meeting of the entire team, which took place over two days, was to get to know each other (better) in order to create mutual understanding and learn from each other. The aim is to establish overarching standards for solutions in order to simplify processes and make them easier to understand. The team should share successful example projects and solutions and learn more about internal customers and their different requirements in order to be able to offer an even better service.

Our solution

The inspiranten are designing an overall programme that enables optimum interaction and integration of each individual during the two days of the event.

At the start of the programme, the focus is on getting to know each other in a playful way and exchanging ideas with selective voting and opinion polls via mentimeter. As not everyone is experienced and trained in presenting in front of a group, the aim is to break down any inhibitions and improve rhetorical skills. A throwable microphone invites spontaneous, direct feedback, and the digital game app ‘Rhetoric’ (see http://rhetoricgame.com), which is played in small groups, provides support and lays the foundation for the subsequent technical workshops.

Representatives from the management team share project-related personal experiences and become heroes through storytelling; the internal customer perspective and thus honest feedback becomes visible in pre-produced video interviews from various areas of the company.

After the ensuing discussions and experience reports, the participants explore their solutions in greater depth in multi-stage workshops and work together on new and improved strategies and processes to establish initial standards.

The beginning of the evening continues to be characterised by team building, with an exciting GPS-based city rally to the evening location with a view of the Dresden Zwinger.

Our success

At the end of the meeting, all the objectives set were exceeded; the participants got to know each other much better through the changing group divisions, the understanding for the very different approaches and levels of knowledge and for each other in general increased significantly after this meeting, the team moved closer together and actually perceived itself as a unit for the first time.

Several concrete ‘aha’ moments in the face of more efficient solutions also ensure that the first processes have already been successfully optimised and communicated more widely.